Terms and Conditions

Terms and Conditions

Tripmart.com, owned and operated by Tripmart International Limited (doing business as Tripmart) reserves the right to change and modify these terms and conditions at any time. Changes will be effective as soon as they are published on the Tripmart website.

Reservations

All bookings must be made online. When the Tripmart Member has completed the booking online, it is the Member/Agent’s responsibility to check and make sure all the details on the pre-paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct. Once the reservations/requests are confirmed, Tripmart’s cancellation, amendment, no show policy is stated in cancellation policy before booking or at the booking confirmation. Payment and refund/discount policies will apply as described below.

No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable. It is mandatory to enter valid and accurate flight details at the time of booking since, it is not possible to amend.

Groups

A booking is considered to be a group booking when there will be ten (10) or more pax travelling. Tripmart reserves the right to cancel any FIT booking made for a group or, if determines, at its sole discretion, that the booking was/has been made for the purpose of holding space for a future sale. Please submit Your group request using the Tripmart group booking page.

Names of persons travelling

It is important that the person making the booking must enter the correct names of all persons travelling. If TBA or another abbreviation has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the first name should be followed by the Family name.

Email Accounts

It is the responsibility of all Tripmart members to ensure they have entered a correct email address. If our email has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our email and clicking on the 'not spam' or 'this is not spam' button.

Room Types

It is the responsibility of the Tripmart member making the booking to ensure that the room type booked will be suitable for the party travelling. If more persons turn up at the hotel than the room can accommodate then the hotel are within their rights not to accept the booking and in this case no refund will be made.

While Tripmart undertake to ensure that your clients requested room type and smoking preference is available, Tripmart cannot guarantee the actual bedding make-up of the room. These requests are sent to the hotel and are subject to availability.

Tripmart try to ensure that the hotel provides the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Please be aware that the majority of European hotels provide 2 single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and subject to availability at the time of check in.

Please check our FAQ for room type descriptions.

Special Requests

Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked.

Late Check-In

If a Customer is expected to arrive after 21:00 hours, please contact the hotel and inform them of Customer’s arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.

Early Check-Out

Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Tripmart.

Hotel Categories / Local Classification and * Ratings

Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Tripmart is not responsible for the hotel categories and * ratings as these have been provided to us and accepted in good faith.

Payment and Rates

Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Tripmart reserve the right to update room rates displayed on the website depending on any market fluctuations.

Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.

All rates are valid for the leisure market only. Tripmart will not accept responsibility for any booking if it becomes known that a client is not travelling for leisure purposes. Hotels may refuse to honour our contract rate and charge rack rate to the clients directly.

Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.

Chargeback & Fraud

“Chargeback” means any disputed credit or debit card sale that is returned to the acquirer bank for reimbursement of the cardholders account. Chargebacks can be procedural (issuer-initiated chargebacks) or substantive (cardholder-initiated chargebacks).

Without prejudice to the right of the Member to appeal a reported Chargeback with the acquiring bank, Agent explicitly agrees to accept any such reported Reversed Payment, Penalties and/or other fees and expenses reported by Tripmart.com and/or Tripmart International Limited. (“Tripmart”), provided that Tripmart notifies Agent of any such Chargeback, Penalty or other fee or expense.

Upon notification of a Chargeback, Agent may initiate a challenge to the Chargeback by forwarding all Transaction information to Tripmart within permitted time period by email (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, Tripmart will forward this information to the acquiring bank. The acquiring bank will make the final decision as to the validity of the Chargeback.

In order to protect Tripmart against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to, violation of the Rules and misuse of a Agent Account ID, Tripmart will have the right to immediately modify and/or suspend some or all of the provision of Services to Agent by written notice. Tripmart shall use this right of modification and/or suspension of the Services in good faith, with restraint, and only when the following occurs:

  • Number of Chargebacks exceeds a limit as set forth in the Rules;
  • Tripmart reasonably suspects or has evidence that fraud is or may be occurring;
  • Tripmart reasonably determines that the Agency is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs;
  • The risk profile of Agency and/or its transactions change significantly;
  • An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Tripmart to modify, suspend or terminate the Services;
  • A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

Important

Our company name will appear as Tripmart on the credit card statement of the credit card used to make the booking. If a Tripmart member has used their clients credit card to make the hotel booking then it is the responsibility of the Tripmart member to inform their customer of this important information in order to avoid any misunderstandings.

Tripmart reserve the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer you the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability we will offer you a suitable alternate hotel.

Local Market Rates

Not all of the hotel rates are displayed on the Tripmart website are applicable for the local market. In addition some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.

You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking. This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.

Resort and International Transaction Fees

The majority of credit card providers charge some sort of an International Transaction fee. This can be as much as 3% although Capital One not only doesn't impose its own fee, but it also eats the 1% fee that Visa or MasterCard impose. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in. Please note that the charge has not been passed on by Tripmart and that Tripmart cannot be held responsible for any international transaction charges passed on by your or your clients credit card issuer.

Some hotels, particularly in the USA do charge a resort fee which must be paid to the hotel directly. This is typically $10 to $20 per room per night. Tripmart is not responsible for resort fee charges and have no control over their implementation.

Additional Charge made by the Hotel

Tripmart has no control over any extra charges that a hotel may decide to implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote etc. Any such charges must be paid direct to the hotel and Tripmart cannot be held responsible for any incidental charges passed on by the hotel.

Likewise Tripmart has no control over any fees that a hotel may pass on for luggage storage, Sauna, spa and swimming pool use, car parking fees etc.

During the festive season, essentially Christmas and the New Year, there are hotels which impose a compulsory gala and guests must pay any supplement for the gala dinner. Our company is not always informed about Gala dinner supplements and Tripmart cannot be held responsible for any gala supplements passed on by the hotel.

Cancellations and Amendments

We prefer that all cancellations and amendments are made on the Tripmart website. Alternatively you can contact the Tripmart Reservation Team via e-mail or fax before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.

Tripmart will not be bound by nor responsible for any changes and cancellations made directly with the hotel.

All request for cancellations that are not made in proper time frame are subject to cancellation fee determined by Tripmart.

It is important to note that only one amendment per booking will be accepted subject to hotel's acceptance. If you require further amendments, please cancel and re-book with new details. When you re-book, new rates may be applicable.

During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Tripmart is notified.

In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked. In this case new rates may apply.

Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as Tripmart are notified. Generally these restrictions are:

  • No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
  • Please note that nightly room rates might increase after a confirmed amendment even if you decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date.
  • If amendments are permitted, the following Amendment conditions may apply. Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the item re-pricing.

Special Events Period

During Special Event Periods, Providers may pass on a different cancellation policy of which Client will be informed as soon as Tripmart is notified. Also, Provider(s) may not honor Tripmart’s usual reduced rates, which means that the price Customer pays may be higher than the hotel’s published rate. This can happen at any time when availability is scarce. During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as Tripmart are notified.

Proof of Identification

To protect your Tripmart account - When a booking has been made by a 3rd party, Tripmart reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form.

This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.

Relocation of your Clients

If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice Tripmart will contact you by email.

In case of any relocation, Tripmart is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. Tripmart constantly tries to find hotels in the desired area but this situation can change according to the consistency of the city (big events, conferences, festivals can sometimes take place in the city).

Tripmart accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

On-Request Reservations

The hotels with “REQUEST” button and bookings with On Request Processing status means that the hotel does not have any available allotment, however Tripmart will contact the hotel to request extra space. Kindly be informed that in very rare occasions, the availability at the hotel might change until the time you complete your booking and the final status might turn to On Request Processing.

In these cases, please do not attempt to book the same hotel again. You will be informed within 48 hours if your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, you will be advised. Please bear in mind that the confirmation may not be guaranteed and the hotels have the right to reject ON REQUEST bookings.

If your accommodation request is urgent, it is suggested that you select a hotel with Instant confirmation. Depending upon when a new search is made on Tripmart system, you may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.

Hotel Information and Facilities

Hotel information: While Tripmart strives to present hotel information as accurately as possible, we are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during your client's stay or not suited to your client's individual tastes and preferences.

Redecoration/ renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Tripmart cannot accept responsibility for any disturbance or inconvenience to your client beyond the hoteliers control nor for accidents or loss in a hotel caused by hotel management or staff.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room your client(s) are allocated at the hotel.

All of the hotels on the Tripmart website require one of the guests to be at least 18 years old. In some states of America there are higher age limits. If you have booked a hotel in the Unites States and the travellers are under 25 years of age please contact the hotel directly for clarification.

Map Information

Maps are provided for information purposes only. While Tripmart strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

Complaints and Suggestions

Any complaint which cannot be resolved at the hotel must be notified to us by logging into your Tripmart system and selecting the message category 'Complaint' under the respective booking history tab. All complaints must be notified to us within 5 days of the check out date.

A copy of the complaint must also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Tripmart to the relevant party.

Response times do vary from between 5-20 working days depending upon the nature of the query in question.

Visa Support

  • Tripmart will not be obliged to request any visa documents from the hotel for any bookings which have not been paid for in full.
  • Tripmart will request these visa documents from the hotel upon your acceptance of a GBP30 charge in the event that you cancel the booking.
  • Tripmart will do the best to accommodate your request but it is not guaranteed that the hotel will respond to your visa document request.
  • Tripmart has no control over any charges that a hotel may implement for visa support documents.
  • In the event that a hotel implements charges for visa support documents, Tripmart expects that the agency will make the relevant payment direct to the hotel.

Promotions and Promotional Rates

Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Tripmart reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.

General Terms and Conditions

Telephone calls to Tripmart may be recorded to enable us to monitor and improve our services.

Please contact us at travel-trade@tilglobal.com if you do not want to receive any promotional emails/ Newsletters or special deals.

Tripmart shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Tripmart is not liable for the practices of the hotels regarding to these issues.

Transfers

Both "Tours & Transfers" and "Activities" sections has their own terms and conditions, therefore, for any service booked through the aforesaid tabs, corresponding terms will apply.

For the transfers at booking the below general terms will be applied:

  • Each transfer service listed has its own release period as displayed on the calendar.
  • Once the transfer Booking is completed, a voucher with the reference number will be provided. The voucher must be printed and presented as proof of reservation/booking. The voucher will show all the information necessary to reach the boarding point and will also show a contact telephone number for checking the Booking and informing about contingencies.
  • The destination and pick-up addresses on the voucher are the addresses where the passenger will be delivered and picked up.
  • Tripmart will not assume any responsibility in omissions and typo errors, which may result in any interruption of the service.
  • In case the booking is made for a round trip transfer, 2 (two) separate vouchers must be printed and presented to the driver /guide /transfer assistant on the corresponding service dates.
  • Tripmart advises the passenger/Customer to request transfer service confirmation 24 hours before service time. Transfers are not guaranteed, if no confirmation is requested or confirmation is not available.
  • No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable. It is mandatory to enter valid and accurate flight details at the time of booking since, it is not possible to amend.
  • No reimbursement to the final consumer shall be made in the event of a 'no-show' without prior consultation with and express authorization from Tripmart, who shall inform You of charges payable which, may vary up to 100% of the amount of the reservation. Information for the Booking of the transfer service is provided by you

White Label website additional terms

  • You would be provided with our travel products on NET rates.
  • White Label Management Console will give you complete flexibility and full control to manage the look and feel of your website. You can change the theme of the website, add or update your website logo, website header, website footer, contact information, social media links. You can view all the bookings with details along with the profits generated on every booking through your white label website.
  • Commissions would be paid only on realised bookings i.e. when the guest has already checked out of the hotel and all payments have been settled.
  • Sell in 14 Currencies: You have the flexibility to sell in either of the 14 currencies listed below:
    • United States Dollars (USD)
    • Euros (EUR)
    • Great Britan Pounds (GBP)
    • Indian Rupees (INR)
    • United Arab Emirates Dirham (AED)
    • Australian Dollars (AUD)
    • Canadian Dollars (CAD)
    • Singapore Dollars (SGD)
    • Hong Kong Dollars (HKD)
    • Malaysian Ringgit (MYR)
    • New Zealand Dollars (NZD)
    • South African Rand (ZAR)
    • Qatari Rial (QAR)
    • Japanese Yen (JPY)
  • Monthly Payment of Commissions: Commission is paid by Bank transfer or PayPal or Xoom from 30 to 60 days after the property has confirmed the guest completed their stay. Transfers are made on a monthly basis, as long as you have earned at least $200. If you don’t reach this amount in one month, your earnings will be added to the next month. Please note, your PayPal account MUST be verified to receive payment. All payouts are subject to Bank Transfer fees and currency conversion charges.
  • Credit Card Accepted: Visa and Master Cards are accepted on the Whitelabel website. The credit card processing fee would be charged additionally from the customer on every sale. The payment through credit card would be accepted only in USD.
  • Schedule of Charges
    • One Time Setup Fee: USD 399 (waived till 30th June, 2016)
    • Annual Maintenance Fee levied from 2nd Year onwards: USD 400
    • Bank Remittance Charges for Commission Payouts (Applies to Non UK Bank Transfer only): USD 30
    • Currency Conversion Charges: Actual as per bank
    • Please note: Annual Maintenance Fee can be waived off at the sole descrition of the management and would be dependent on your Sale Volumes through the white label website in the preceding year

IMPORTANT

When the Tripmart member has completed the booking online, they must check and make sure all the details on the pre paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct.

Use of the Tripmart website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.

I ACCEPT

If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but contact us for clarification.

How you can contact us

If you have questions about these terms and conditions (or your travel planning or purchases), please go to Contact Us page on our website and fill the form to contact us.

We will do our best to respond to your request within 48 hours.

These Terms and Conditions is effective as of 1 May 2013

Author: CC-QMS