Privacy and Cookie Policy

Privacy policy and use of cookies

We at Tripmart understand that making bookings online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. This privacy policy applies to data collected on Tripmart.com. Our website is intended for use by customers who are over 18 years of age.

What information we collect

In General: We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses.

Social Media/Facebook: If you make use of any social media features on our website, the social media provider may send us information in line with their policies That information may include your name, profile picture, gender, friend lists and any other information you have chosen to make available. Please note that, if you have Facebook friends who are using Tripmart, they may also have shared information about you with us through Facebook. If you wish to prevent that sharing, you can do so by editing your Facebook privacy settings or the relevant settings/preferences for other social media providers.

How we use your information

We use other information about you for the following general purposes:

  • to provide you with the products and services you request;
  • to provide you with travel confirmation and updates;
  • to manage your account, including processing bills and providing travel notifications;
  • to communicate with you in general;
  • to respond to your questions and comments;
  • to allow us to contact you for customer service, if necessary;
  • to measure interest in and improve our products, services, and website;
  • to notify you by email or post about special offers and travel-related products and services that may be of interest to you;
  • to otherwise customise your experience with Tripmart.com;
  • to reward you as part of any reward and recognition program you choose to join;
  • to solicit information from you, including through surveys;
  • to resolve disputes, collect fees, or troubleshoot problems;
  • to prevent potentially prohibited or illegal activities;
  • to enforce our Terms of Use;
and as otherwise described to you at the point of collection.

Email Communications: We want to make it easy for you to take advantage of travel-related opportunities on our website. One way we do this is by sending you email messages that contain information about your travel-related interests. For example, if you receive an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, you may receive an email about New York hotel offers or other destination information. We believe these email messages will provide you with useful information about travel-related special offers available through our sites. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.

With whom we share your information

Tripmart.com may share your information with the following entities:

  • Suppliers, such as hotel providers, who fulfill your travel reservations. Throughout Tripmart.com, all services provided by a third-party supplier are described as such. We encourage you to review the privacy policies of any third-party travel supplier whose products you purchase through Tripmart.com. Please note that these suppliers also may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
  • Referring websites: If you were referred to Tripmart.com from another website, we may share some information about you with that referring website so that they can contact you directly by email or post about their products and services. We have not placed limitations on the referring websites' use of your personal information and we encourage you to review the privacy policies of any website that referred you to Tripmart.com.

We also may share your information:

  • Where required by law in the good faith belief that disclosure is necessary to comply with applicable laws or legal processes.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Tripmart, the website or users of the website; and in connection with our Terms of Use and other agreements.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our websites receive or the most popular hotels and holiday destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.

How you can access your information

You can access and update your contact information by visiting the Manage Booking section on Tripmart.com website.

Your choices with respect to the collection and use of your information

As discussed above, you can choose not to provide us with any information, although it may be needed to make travel bookings or to take advantage of certain features offered on Tripmart.com.

Social Media Services: You can choose to access certain third party social media websites and services (such as Facebook, Google Plus, Twitter, Linkedin, Twitter) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Tripmart.com, you will not be able to access portions of our site.

Cookies and other Web technologies

We automatically collect some information about you and your computer when you visit Tripmart.com. For example, we will collect your IP address, Web browser software (such as Chrome, Firefox, Internet Explorer or Safari), your nationality and referring website. We also may collect information about your online activity, such as destinations and hotels viewed and purchases made. One of our goals in collecting this automatic information is to help customise your user experience.

As a member or visitor to Tripmart.com you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by this site.

How we protect your information

We want you to feel confident about using Tripmart.com to make hotel bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and payment gateway providers, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

External links and social plug-ins

If any part of Tripmart.com website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

This may also be the case when any part of Tripmart.com website uses social plug-ins from other sites such as Facebook, Google Plus, Twitter, Linkedin, Pinterest etc. Plug-ins such as Facebook's "Like" button, "Comments" and "Facebook Connect", can be identified by one of Facebook's logos, such as the "f" or "thumbs-up" icon, and in practice are like a little piece of Facebook embedded on the Tripmart.com website. When you land on any web page that uses these plug-ins, your browser sends certain information to Facebook. As with other sites that use these plug-ins, Tripmart does not control this data exchange.

How you can contact us

If you have questions about this Privacy Policy (or your travel planning or purchases), please go to Contact Us page on our website and fill the form to contact us.

We will do our best to respond to your request within 24 hours.

This Privacy Policy is effective as of 1 May 2013

Author: CC-QMS